Modification History
Not Applicable
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to facilitate evaluation of an organisation involved in social housing work against State/ Territory registration standards This may include evaluation in the following areas:
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Application of the Unit
Application |
The skills described in this unit may be applied in a social housing context across a range of community service settings |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Establish basis for ensuring organisation's probity |
1.1 Establish a code of conduct which takes into account:
1.2 Put in place policies and procedures to support implementation of code of conduct |
2. Ensure effective governance of social housing organisation |
2.1 Develop organisation's mission, purpose, values to reflect the relevant state standards, National Community Housing Standards and legal requirements for the delivery of affordable housing services 2.2 Ensure members of the governing body have sufficient training and communication to carry out their role effectively 2.3 Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation 2.4 Establish strategies to identify, manage and mitigate potential conflicts of personal interest and conflicts of organisation interest 2.5 Identify situations which may require specialist advice and appropriate professionals to provide such advice 2.6 Establish and maintain accurate record-keeping systems |
3. Manage risk effectively |
3.1 Determine risks (including environmental) to the business and identify appropriate financially sustainable strategies to address these risks 3.2 Establish authority and accountability for management of risks to the business 3.3 Establish an accurate system of communicating risks to the governing body 3.4 Develop relevant and reliable reports to provide information on risks to other management staff and the governing body 3.5 Develop a continuous improvement process of evaluating risks against the business plan |
4. Manage staffing issues to address organisation performance |
4.1 Develop and maintain policies on staff recruitment, development and management that reflect the signposts of good practice outlined in the National Community Housing Standards 4.2 Develop and maintain position descriptions which include organisation's code of conduct, management objectives and role of individual employee in achieving those objectives 4.3 Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation's operations and in line with relevant industrial awards and other like agencies 4.4 Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency |
5. Manage financial viability issues |
5.1 Develop long term business plan that demonstrates financial viability and solvency of the organisation 5.2 Develop and implement policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income 5.3 Establish authority and accountability in accordance with organisation's guidelines and National Community Housing Standards in regard to financial, administrative and information management systems |
6. Develop and implement tenancy management strategies |
6.1 Develop and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation's financial viability 6.2 Develop policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears 6.3 Develop and implement policies and strategies in line with National Community Housing Standards in relation to fair and equitable access and allocation of housing, meeting requirements of clients with complex needs on low income |
7. Oversee management and maintenance of housing stock |
7.1 Develop and implement systems to ensure the properties under the organisation's ownership or management are maintained to a community standard and never below habitable standards 7.2 Develop and implement policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the signposts of good practice in regard to asset management outlined in the National Community Housing Standards 7.3 Develop systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge : The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include:
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Essential skills : It is critical that the candidate demonstrate the ability to:
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency : |
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Access and equity considerations : |
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Context of and specific resources for assessment : |
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Method of assessment : |
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Range Statement
RANGE STATEMENT |
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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Staffing issues may include but are not limited to : |
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Financial viability issues include : |
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Unit Sector(s)
Not Applicable